STORE OS
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Short videos recorded in the Store OS demo shop, one task each. They have no sound: each step is captioned on screen, with a written transcript below. Every customer in them is made up.

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The everyday tasks

Store OS overview

0:43 · Recorded October 20, 2026

Transcript (the on-screen steps)
  1. Today is the home screen. The big tiles start the most common jobs.
  2. Sales is the checkout. Scan or search an item, add the customer, then take payment.
  3. Repairs lists every job by status. Check in a repair starts a new ticket.
  4. Inventory holds phones, devices, accessories and parts, with price, cost and profit.
  5. Customers holds everyone you've served. Search by phone, name or email.
  6. Reports shows sales, profit and money in for today or any date range.

Set up your shop

0:39 · Recorded October 20, 2026

Transcript (the on-screen steps)
  1. Open Settings, then Business and receipts. Add your shop name, website, receipt logo and receipt message.
  2. In Stores and tax, check each store's sales tax rate, phone and address.
  3. In Employees, add each person with their role. The staff lesson shows how.
  4. In Printers, choose what prints after a sale. The demo has printers and other outside services switched off.
  5. Open any sale's receipt and print it to check your receipt printer.

Create a customer and a repair ticket

1:08 · Recorded October 20, 2026

Transcript (the on-screen steps)
  1. Open Repairs and tap Check in a repair.
  2. Pick what you're fixing.
  3. Pick the model, or search for it.
  4. Color and IMEI or serial number are optional.
  5. Tap the repair. Its price comes from your price list.
  6. You see the price with tax. Note what's wrong in the customer's words.
  7. Find the customer by name or phone, or add a new one.
  8. Do the drop-off check. All work marks everything; then tap what doesn't work.
  9. Note whether the customer shares the passcode, and pick a technician.
  10. Pick the repair time, then tap Check in.
  11. The ticket gets its number. Print the customer's receipt, the technician's label, or both.
  12. The customer's receipt shows the drop-off check and the estimate. In the demo nothing actually prints.

Build an estimate and record approval

0:43 · Recorded October 20, 2026

Transcript (the on-screen steps)
  1. Open the ticket. To add more work, tap Add a repair.
  2. Pick a repair from your list, or type something else with its price.
  3. The estimate updates: each repair, sales tax on parts, and the total.
  4. Tap a repair to change its name or price.
  5. Tap Needs customer OK while you wait. When they agree, tap Customer said yes, resume.
  6. The ticket goes back to Being repaired.
  7. Every status change and note is saved in the ticket's history.

Add inventory, parts and labor

0:45 · Recorded October 20, 2026

Transcript (the on-screen steps)
  1. Open Inventory and the accessories and parts tab. Tap Add product.
  2. Type the product name and pick its category.
  3. Enter the selling price and your cost. This case sells for $24.99 and costs $6.50.
  4. Enter how many you have, then tap Add product.
  5. It's in stock right away, with its profit per sale.
  6. On a repair ticket, tap the repair to pick the part you used.
  7. The part is saved on the repair. The price stays the same; only the part's sales tax is added.

Complete checkout and print a receipt

0:50 · Recorded October 20, 2026

Transcript (the on-screen steps)
  1. When the repair is done, mark it ready, then tap Check out.
  2. The repair goes into the cart with the customer.
  3. Add anything else they're buying. Search for it, then tap it.
  4. Check the total, then tap Pay.
  5. Pick how they pay: cash, card or store credit.
  6. For cash, tap the amount they hand you.
  7. Store OS shows the change to give back. Tap Take payment and finish.
  8. Sale complete. Print or email the receipt.
  9. The receipt lists the repair, its part and labor, the case, tax and change.

Add employees and set permissions

0:33 · Recorded October 20, 2026

Transcript (the on-screen steps)
  1. Open Employees and tap Add employee.
  2. Type their first and last name.
  3. Pick their role. The line under the roles says what that role can do.
  4. Tap Add employee. They make their own 4-digit code the first time they clock in.
  5. In Settings, Business and receipts, set the biggest discount sales staff can give without a manager.

Review daily sales and reports

0:28 · Recorded October 20, 2026

Transcript (the on-screen steps)
  1. Open Reports. Today's sales, profit and tax are at the top.
  2. Pick a range, like This month, to see its sales and profit.
  3. Daily close-out shows the day's money in, the cash drawer and the repairs that came in.
  4. Download sales as a spreadsheet for your accountant.

Repair a MacBook in the phone shop setup

1:07 · Recorded October 20, 2026

Transcript (the on-screen steps)
  1. A customer's MacBook Air shuts off at 30%. Pick MacBook, then the model.
  2. Pick Battery Replacement. Its price comes from your price list.
  3. Do the drop-off check, note the dent, and tap Charger to record what was left with it.
  4. Pick the customer. The bar shows the device, repair time and price with tax.
  5. Check in, then print the technician's label.
  6. The label shows the ticket number, due time, problem and drop-off check.
  7. Add the diagnostic result as a note. Notes stay in the ticket's history.
  8. When it's fixed, mark it ready, then tap Check out.
  9. The repair is in the cart with the customer. Tap Pay.
  10. For card, run the amount on your card terminal, then record it as approved.
  11. Sale complete. Print or email the receipt.

Walkthroughs by shop

Watch one, then try the same steps in that shop's demo.

Try Cellphone Shop Demo Try Computer Shop Demo Try Vacuum Shop Demo Try Mechanic Shop Demo

Cellphone shop walkthrough

0:55 · Recorded October 20, 2026

Transcript (the on-screen steps)
  1. A customer brings in an iPhone 16 Pro with a cracked screen. Pick the model.
  2. Pick the screen repair. The price and tax fill in.
  3. Do the drop-off check. The screen doesn't work; everything else does.
  4. Check in, then print the customer's receipt and the technician's label.
  5. At the bench, pick the screen part used. The price stays the same.
  6. Mark it ready, then tap Check out.
  7. Add the case they want, then tap Pay.
  8. They pay cash. Store OS shows the change.
  9. Sale complete. Print or email the receipt.
  10. The sale is in today's report right away.

Computer shop walkthrough

0:58 · Recorded October 20, 2026

Transcript (the on-screen steps)
  1. At a computer shop, Today starts a repair, a sale or a customer order. Tap Repair.
  2. Find the customer, then the computer: what kind, the brand, the model and the serial number.
  3. Write the problem, mark the drop-off check, and note the charger or bag left with it.
  4. Tap the diagnostic on your menu, add the battery from stock, and the estimate adds up.
  5. Write what you found under Diagnosis. It prints on the full-page ticket.
  6. It waits as Needs customer OK. When they agree, tap Customer said yes: record it.
  7. They said yes on the phone: record how and who. The repair starts.
  8. Fixed: Mark ready. Check out takes the payment and closes the ticket.

Mechanic shop walkthrough

1:52 · Recorded October 20, 2026

Transcript (the on-screen steps)
  1. At an auto shop, Today starts a work order, a sale or a customer order. Tap Work order.
  2. Work orders lists every vehicle in the shop, from waiting for a tech to ready for pickup.
  3. Find the customer, then type the vehicle: year, make, model, VIN, plate and odometer. Nothing is looked up.
  4. Write what the customer says and mark the drop-off check: OK, problem, or not checked.
  5. Add labor with the hours. Your labor rate fills in; labor isn’t taxed.
  6. Add parts from stock (or type one in). Parts are taxed and come off the shelf when you save.
  7. The estimate adds up as you go: parts, labor, sales tax on parts, and the total.
  8. The customer signs the estimate at the counter. Or pick Get it later and record their OK by phone, text or email.
  9. Saved: print the work order on regular paper, the customer’s receipt, or the technician’s label.
  10. The saved work order: parts and labor with the totals, and the customer and vehicle beside them.
  11. Further down: the customer’s signed OK, kept with the total they approved.
  12. Found more work? The estimate grew past what was approved, so it waits for the customer’s OK again.
  13. Record their answer: approved or declined, how they said it, and who. Each one is kept with the total.
  14. The printed work order: the vehicle, the drop-off check, findings, parts and labor. The demo shows it on screen.
  15. At the bottom: the totals and each OK the customer gave: how, who and when.

Vacuum shop walkthrough

1:03 · Recorded October 20, 2026

Transcript (the on-screen steps)
  1. At a vacuum shop, Today starts a repair, a sale or a customer order. Tap Repair.
  2. Find the customer, then the vacuum: what kind, the brand, the model and the serial number.
  3. Write the problem, mark the drop-off check, and note the attachments, battery or charger left with it.
  4. Tap a service from your menu, add the part from stock, and the estimate adds up.
  5. Customer not here to approve? Pick Get it later: the ticket waits as Needs customer OK.
  6. The ticket waits as Needs customer OK. When they say yes, tap Customer said yes: record it.
  7. They answered by text: record how and who. It’s kept with the total they approved, and the repair starts.
  8. Fixed: Mark ready. When they come back, Check out takes the payment and closes the ticket.

Kept up to date

Which version these show

Each video lists the date it was recorded in the demo. When an update changes a screen a video shows, we re-record that video and update its written steps.

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