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Answers first
Most questions are answered here or in the tutorials. If you're stuck, send us a message.
The demo
How do I open the demo?
Open it from the demo page. It opens instantly into a private 2-hour sample shop with no sign-up. You can also pick a sample shop on that page.
Can other visitors see what I do in the demo?
No. Every visitor gets their own copy of the sample shop. Reset only starts your copy over.
Will the demo charge a card, text someone or print?
No. The demo never charges, texts, emails, calls or prints. Print buttons show a preview on screen.
Is there a mechanic or vacuum demo?
Yes. The demo has four sample shops: a phone shop, a computer shop, an auto shop and a vacuum shop. Pick one on the demo page, or switch shops from the bar at the top of the demo.
Plans and billing
How much does Store OS cost?
Starter is $69.99, Growth $119.99 and Business $199.99, in USD, per location, per month. See what each includes
Can I subscribe now?
Yes. Start a 7-day free trial from the pricing page.
Do I pay for each location?
Yes. Each location is billed at its plan's price, so two Business locations are $399.98 a month before applicable taxes.
Is there a free trial or yearly billing?
Yes, a 7-day free trial on every plan. After the trial, plans are billed monthly. There is no yearly plan. The demo is free for everyone.
Your data
Can I bring customers and repairs from my old system?
Not yet. Importing from another system isn't part of the plans yet. You can add customers as they come in, and your products and stock from the Inventory screen.
Can I export my data?
Yes. Reports download as spreadsheets.
Does Store OS store card numbers?
It never stores full card numbers. Cards are taken on your own terminal, and Store OS records the payment.
Printing and devices
Which printers work?
Store OS prints through your browser's print window, to 80 mm thermal receipt printers and to label printers. See printers and devices
Can I print from an iPad?
Yes, through PrintNode. Plug the printers into a computer at the counter, install PrintNode there, and paste your PrintNode API key in Settings, Printers. The iPad then prints receipts and labels on those printers. PrintNode is a separate service with its own account. See printers and devices
Why does my receipt leave blank paper at the end?
Usually the printer is set to a fixed paper length, or the print window adds margins. Set the paper to 80 mm, margins to None and scale to 100%.
What devices can run Store OS?
A computer or tablet with an up-to-date Chrome browser and an internet connection. It doesn't work offline.
Shops and setups
Which kinds of shops is it for?
Cellphone, computer, auto and vacuum repair shops, each with its own setup and sample shop in the demo. See industries
Does it file my sales tax?
No. It records the tax on each sale and gives you reports. You or your accountant file.
Does it process card payments?
No. Keep your card terminal and record the card payment in Store OS.