Customers
Every repair and purchase for each customer, with store credit and points.
Features
Everything the counter and the bench need
These are the parts of Store OS you can click through in the demo today, with made-up customers and devices.
Repairs
Check-in to pickup
A phone shop picks the device from a menu, then the model and the repair. Computer, auto and vacuum shops type in the item and build the estimate from parts and labor.
- Device menu for phones, tablets, MacBooks, desktops and game consoles, plus your own items
- Numbered repair tickets and work orders with the customer, the device, vehicle or item, its IMEI, serial number or VIN, and the problem
- Estimates from parts and labor by the hour, and the customer's OK: signed at the counter or recorded by phone, text or email
- Statuses: Waiting for tech, Being repaired, Waiting for parts, Needs customer OK, Ready for pickup, Picked up
- Assign a technician, with My bench showing each technician their own jobs, and ready-by times (Growth and Business)
- Deposits, before and after photos and a drop-off check
- Parts used come out of stock; labor and sales tax are worked out on the ticket
- Customer ticket and technician ticket for the receipt printer; a full-page ticket or work order on regular paper
Sales and checkout
One checkout for repairs and products
- Ring up repairs, products and one-off custom items in the same sale
- Split payments, discounts, refunds and store credit
- Park a sale and pick it up again
- Points that customers earn on purchases and use as money off
- Receipts with your logo and your policies, with a barcode that opens the sale again
Inventory
Phones one by one, parts and accessories by count
- Each phone tracked by IMEI or serial number, with grade, battery health, cost and price
- Accessories and parts with stock counts and a low-stock list
- Transfers between your locations (Business)
- A price sticker for each phone, edited before it prints
- Remove stock with a reason; the reason and who did it are kept
The rest of the day
Customers, staff, money and reports
Buybacks and trade-ins
Phone shops on Growth and Business: buy a phone from a customer with their details and the IMEI on record, or take a trade-in off a sale.
Special orders
Growth and Business: order a part for a customer and follow it from Ordered to On the way to Arrived.
Staff and roles
Each person signs in with their own 4-digit code. Owners and managers use email and a password.
Cash drawer
Open and close each shift with a count, and record expenses.
Reports
Daily sales and a sales-tax report on parts, each with a spreadsheet download. Profit and loss on Growth and Business. Costs and profit are the owner's alone.
Several locations
Add each of your stores on any plan; each is billed at the plan's price. Company-wide reports are on Business.
Activity log
Business: refunds, price changes and other sensitive actions are kept in a log that can't be edited.
Good to know
What Store OS doesn't do
- It doesn't process card payments. Keep your card terminal and record the payment in Store OS.
- It doesn't work offline. It runs in your web browser and needs an internet connection.
- Customer texting and phone calls aren't part of the plans yet.
- The auto setup has no VIN decoding, labor guides, vehicle history or parts catalogs: your counter types the details in.
- Importing from another system, like RepairDesk, isn't available yet.
Click through it yourself.
The demo is a sample shop with made-up customers, phones and repairs.